LineSight for Social Services
Unisys sought to adapt their LineSight analytics-based solution, originally designed for assessing border security threats, into a new context—a social services solution for government case workers. The objective was to deploy the powerful LineSight engine to facilitate the cumbersome work of government social workers dealing with families receiving benefits such as Medicaid, SNAP, and TANF. The end goal was to present a high-fidelity prototype to Unisys for pitching the application to different states, starting with Florida.
PROJECT DATE:
April 2020 - July 2020
ROLES & RESPONSIBILITIES
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Managed project, outlined objectives.
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Conducted discovery workshops, engaging with Unisys leadership.
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Led user research, including interviews with government social workers.
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Analyzed LineSight's features for repurposing.
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Created rough wireframes, mockups and high-fidelity prototype.
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Presented all findings and deliverables to stakeholders.
SKILLS
User Research
User-Centered Design
Creative Problem Solving
Prototyping and Iteration
Information Architecture
Visual Design
SOLUTION
Informed by the wealth of insights gathered during the discovery phase, a streamlined UI was crafted to optimize the efficiency of case workers. The design aimed to simplify complex processes, enhance user experience, and provide intuitive navigation.
RESULTS
Internal testing revealed enhanced usability and a positive reception of the creative design. Our meticulous prototype effectively conveyed the innovative adaptation of LineSight, contributing to successful presentations to state agencies. The project highlighted the creative potential of analytics technology in social services, setting the stage for adoption in multiple states.